Thursday, December 3, 2009
Laptops and Pieces
Friday, November 6, 2009
iPhone...
iPhone...
Thursday, October 22, 2009
What's that widget?
Tuesday, August 18, 2009
Fun at Bear Lake
Holy cow what a week! Things were filled to the brim with tests, assignments, vacations and camping. First let me say that another semester is behind us, congratulations to everyone that did a summer semester, there's another one behind you bringing graaduation all that more closer. For a celebration oiur little family joined the rest of my family up at Bear Lake for the annual camping trip. The weather was a might bit coller than we expected so the nights were drawn out with cold kids that had rolled out of their sleeping bags and blankets. We may need to find other ways to keep us warm at night since both nights we ended up with a child in our mummy bags. It was fun none the less, thanks to all the family that joined us up there, here's looking forward to another fun trip. Outside of that, here's but one picture to show the fun, Grandpa and my wife entertaining Sam, spoiled kid. Since the rest of the pictures are on the actual camera card, that's all you'll see until next time. Until then, enjoy yourselves!
Monday, August 10, 2009
How I Spent My Summer Vacation...
Saturday, June 20, 2009
No, I haven't forgotten...
Monday, May 18, 2009
Resume
jbrdshw.blogspot.com
801.784.2056
2007 - Present Ensign Systems Kaysville, UT
Product Specialist and Quality Assurance
- Tested and assured quality of in house developed software utilizing Java programing and MySQL database tests using Seapine Software and other automation processes.
- Provided customer and technical support for current customers using POS•IM software: Point of Sale and Inventory Management software used on both Windows and Apple platforms.
- Troubleshot and utilized Mac and PC computers with hardware and peripherals for both in order to test newly released software and application and assist customers for day to day business use.
- Increased knowledge of Inventory Management processes and routines including transfers, shrinkage, Physical Inventory and inventory data collection and reporting.
- Increased knowledge of accounting principles used for Accounts Receivable and customer management.
- Utilized Sybase and MySQL database tools for creation and manipulation.
- Gained familiarity of Python and Java programming language, continuing education for both. (Please note education further below)
2005 – 2007 Professional Education Institute West Valley, UT
Training Specialist
- Developed curriculum and course maps for the newly launched R Account Program in conjunction with The Retirement Corporation of America and Diligent Data Marketing Systems.
- Created and provided ongoing training for veteran agents using side-by-side monitoring, agent call observation and coaching on needed skill sets.
- Utilize adult learning theory in development and facilitation.
- Trained new hire outbound sales call center agents.
2003 - 2005 Convergys Corporation Cedar City, UT
Training, Quality and Instructional Design- Associate Trainer
- Developed curriculum and course maps for new products, serving both American Express and Direct Financial
- New project and procedural memo development for American Express
- Utilize adult learning theory in development and facilitation.
- Direct Response/Shared Financial Trainer
- American Express Consumer Approval Call and Delta New Enrollees Trainer
2004 – 2005 Trouvere School of Music Cedar City, UT
Independent Trainer/Instructor
- Developed material for private teacher training incorporating various teaching techniques.
- Developed diversified performance technique material for students of all levels.
- Developed CBT and presentation material for piano maintenance and care technicians.
- Trained music teachers and consumers on proper piano maintenance and care.
- Instructed music students in performance and technique for the piano.
- On call piano technician.
Feb – Nov. 2003 Convergys Corporation Cedar City, UT
Sales and Service Representative
- Serviced newly approved card-members on the American Express Approval Call outbound program.
- Handled inbound calls on the Direct Response/Shared Financial project
- Selected as Team Leader Intern July 2003.
Floor Service Manager
- Apprentice - Registered Piano Technician
- Supervised and instructed apprentice staff
- Serviced warranty claims and customer service
- Maintained service department office, including stock and inventory
1998 - 1999 Michael’s Music Connection Layton, UT
Assistant Manager
- Handled customer service and satisfaction
- Involved in advertising; creating slogans, banners, and mailings
- Tended store inventory and worked with sales representatives to maintain inventory flow and accounts for customers.
- Knowledge in Microsoft Office
- Windows, Mac and Linux operating system knowledge.
- Experience in QuickBooks Pro 2002 and Lotus Notes.
- Basic knowledge of Macromedia Applications including Dreamweaver and Flash.
- Understanding of Java and Python language
- Working knowledge of MySQL and Sybase 6 & 9
- Daily usage of all major OS's - Linux/Unix, Mac, Windows.
Business Major, Information System and Technology
- General Associates 2008
- Information Systems and Technology Associates 2009
- Course work instruction includes:
- Java Development and Database structure.
- Information and Network Security
- Using current technology in best, cost effective manner possible.
- Estimated Bachelors Degree 2011.
1996 – 1999 Layton High School Layton, UT
General Education
- Involved in music department
- President of High School Choir Band
- Member of the National Honors Society
- Graduated with honors
- Eagle Scout
- Religious Service Mission in Perm and Yekaterinburg, Russia
- Membership in IEEE
- Membership in OSI
John Speth, Ensign Systems, Number available by request
Jesse Robinson, Allconnect, Number available by request