Resume

Resume

Jacob Bradshaw

jbrdshw at gmail dot com
jbrdshw.blogspot.com
801.784.2056

Work Experience

2007 - Present Ensign Systems Kaysville, UT
Product Specialist and Quality Assurance

• Tested and assured quality of in house developed software utilizing Java programing and MySQL database tests using Seapine Software and other automation processes.
• Provided customer and technical support for current customers using POS•IM software: Point of Sale and Inventory Management software used on both Windows and Apple platforms.
• Troubleshot and utilized Mac and PC computers with hardware and peripherals for both in order to test newly released software and application and assist customers for day to day business use.
• Increased knowledge of Inventory Management processes and routines including transfers, shrinkage, Physical Inventory and inventory data collection and reporting.
• Increased knowledge of accounting principles used for Accounts Receivable and customer management.
• Utilized Sybase and MySQL database tools for creation and manipulation.
• Gained familiarity of Python and Java programming language, continuing education for both. (Please note education further below)

2005 – 2007 Professional Education Institute West Valley, UT
Training Specialist

• Developed curriculum and course maps for the newly launched R Account Program in conjunction with The Retirement Corporation of America and Diligent Data Marketing Systems.
• Created and provided ongoing training for veteran agents using side-by-side monitoring, agent call observation and coaching on needed skill sets.
• Utilize adult learning theory in development and facilitation.
• Trained new hire outbound sales call center agents.

2003 - 2005 Convergys Corporation Cedar City, UT
Training, Quality and Instructional Design- Associate Trainer

• Developed curriculum and course maps for new products, serving both American Express and Direct Financial
• New project and procedural memo development for American Express
• Utilize adult learning theory in development and facilitation.
• Direct Response/Shared Financial Trainer
• American Express Consumer Approval Call and Delta New Enrollees Trainer

2004 – 2005 Trouvere School of Music Cedar City, UT
Independent Trainer/Instructor

• Developed material for private teacher training incorporating various teaching techniques.
• Developed diversified performance technique material for students of all levels.
• Developed CBT and presentation material for piano maintenance and care technicians.
• Trained music teachers and consumers on proper piano maintenance and care.
• Instructed music students in performance and technique for the piano.
• On call piano technician.

Feb – Nov. 2003 Convergys Corporation Cedar City, UT
Sales and Service Representative

• Serviced newly approved card-members on the American Express Approval Call outbound program.
• Handled inbound calls on the Direct Response/Shared Financial project
• Selected as Team Leader Intern July 2003.

2001 - 2003 Piano Gallery Murray, UT
Floor Service Manager

• Apprentice - Registered Piano Technician
• Supervised and instructed apprentice staff
• Serviced warranty claims and customer service
• Maintained service department office, including stock and inventory

1998 - 1999 Michael’s Music Connection Layton, UT
Assistant Manager

• Handled customer service and satisfaction
• Involved in advertising; creating slogans, banners, and mailings
• Tended store inventory and worked with sales representatives to maintain inventory flow and accounts for customers.

Software Proficiency

• Knowledge in Microsoft Office
• Windows, Mac and Linux operating system knowledge.
• Experience in QuickBooks Pro 2002 and Lotus Notes.
• Basic knowledge of Macromedia Applications including Dreamweaver and Flash.
• Understanding of Java and Python language
• Working knowledge of MySQL and Sybase 6 & 9
• Daily usage of all major OS's - Linux/Unix, Mac, Windows.

Education

2001 - Present Weber State University Ogden, UT
Business Major, Information System and Technology

• General Associates 2008
• Information Systems and Technology Associates 2009
• Course work instruction includes:
• Java Development and Database structure.
• Information and Network Security
• Using current technology in best, cost effective manner possible.
• Estimated Bachelors Degree 2011.

1996 – 1999 Layton High School Layton, UT
General Education

• Involved in music department
• President of High School Choir Band
• Member of the National Honors Society
• Graduated with honors

Awards and Organizations

• Eagle Scout
• Religious Service Mission in Perm and Yekaterinburg, Russia
• Membership in IEEE
• Membership in OSI
  

References

Paul Gates, Piano Gallery, Number available by request
John Speth, Ensign Systems, Number available by request
Jesse Robinson, Allconnect, Number available by request

A New Blog

I have a new blog, a clean slate to which I might lay about a groundwork and create as I wish. As that would stand, though, I have not a thing to write on it at this point as I do not know what the topic of this blog would be. I don;t want to state that this is a blog for me to be random in my writings, nor do I wish to bore you or trouble you in viewing the inner workings of my thoughts. That said, I believe this will be an experimental blog for me to try new avenues for communication, business, and I can attempt it, a canvas for a different type of art form. I also wanted to use this blog to create an OpenID, a different and new method of tracking my information and logging into websites I frequent. I should also make note that 80% of all the posts I do are done through use of mobile technology. That's right, I'm clicking away on ym cellphone right now, creating an email to my specific blog's email address so I can determine which posts go where. With all of that being said thank you for reading and enjoy!